Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSMCA401A Mapping and Delivery Guide
Develop and document case recommendations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSMCA401A - Develop and document case recommendations
Description This unit describes the performance outcomes, skills and knowledge required to develop, compile and document recommendations from debt collection cases.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to mercantile agent job roles in debt management and collection.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assemble information
  • Information is gathered and reviewed for relevance to the report and recommendations required by the client
  • Information is checked for accuracy, suitability, relevance and compliance with legal and privacy responsibilities and security and collated into a logical and coherent result of the job findings
       
Element: Compile report and recommendations
  • Results of the review of the relevant information are used to determine a recommendation for action or for no further action that accounts for the requirements and expectations of the client and provide further avenues of inquiry when appropriate
  • Report with recommendations is produced and presented in accordance with client's instructions, and in an appropriate organisational format for the client
       
Element: Verify recommendations with client
  • Contents of the report are openly and clearly discussed with the client as required with any queries and issues arising from the report clarified satisfactorily
  • Report is finalised and provided to the client when all outcomes of the work are agreed and recommendations meet the client's needs
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

compile written reports that effectively communicate recommendations and actions

interpret and comply with current legislative requirements and general development in the mercantile agents field

liaise and cooperate with a variety of people and build and maintain rapport and trust with clients

take personal responsibility for fully complying with legal obligations

apply prior experience in problem solving and develop constructive responses when confronted with problems and difficulties.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to collection agency systems and documentation.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces or role plays

verbal or written questioning on underpinning knowledge and skills

setting and reviewing simulations or scenarios

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

well-developed communication skills to:

determine and confirm client requirements, using questioning and active listening as required

negotiate and resolve disputes

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

literacy skills to:

read and interpret documentation from a variety of sources and recording, gathering and consolidating client information

draft reports and letters

interpret and comply with legal and ethical principles and obligations

well-developed observation and analysis skills to determine appropriate recommendations for clients that comply with legal obligations, industry and organisational codes of practice and ethical principles

IT skills for:

accessing and using appropriate software such as word processors, spreadsheets and databases

using internet search systems

using specialist computing systems for a collection agency

organisational skills, including the ability to plan and sequence work

Required knowledge

all relevant State and Commonwealth Acts

business principles and legal obligations underpinning credit management functions and their relationship to agents

costing of contracts, as well as potential factors and issues, in particular:

debt collection processes and underpinning legal obligations

business principles

financial arrangements

legal obligations of:

sole traders

partnerships

companies

role of the Australian Securities and Investments Commission (ASIC) in relation to:

businesses

principles of limited liability

subpoenas

insolvency and bankruptcy

principles of association under the Associations Incorporation Act

types and principles and obligations of trusts

role, procedures and relevant documentation of the various relevant court jurisdictions and appeals procedures

securities principles:

factoring

guarantees

indemnity

securities over property

retention

liens

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Appropriate report formats may include:

broad

dot point

photographic

short form.

Clients may include:

banks

building societies

credit unions

employer

finance companies

financiers

government agencies

other mercantile agents

private companies.

Recommendations may be for:

further action

further investigation before final decision on case is made

no further action.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Information is gathered and reviewed for relevance to the report and recommendations required by the client 
Information is checked for accuracy, suitability, relevance and compliance with legal and privacy responsibilities and security and collated into a logical and coherent result of the job findings 
Results of the review of the relevant information are used to determine a recommendation for action or for no further action that accounts for the requirements and expectations of the client and provide further avenues of inquiry when appropriate 
Report with recommendations is produced and presented in accordance with client's instructions, and in an appropriate organisational format for the client 
Contents of the report are openly and clearly discussed with the client as required with any queries and issues arising from the report clarified satisfactorily 
Report is finalised and provided to the client when all outcomes of the work are agreed and recommendations meet the client's needs 

Forms

Assessment Cover Sheet

FNSMCA401A - Develop and document case recommendations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSMCA401A - Develop and document case recommendations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: